Warranty Info

If you have any problems with the products which are bought from Breo.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your problem via our technical support in most cases.


the guarantee of our most products is one year. Before shipping out, all goods have been double verified by Breo.com. Our test engineer will check for quality, including checking the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. 

When your item is damaged after using it some time later and needs repair, we will provide repair service for you. Please contact with Breo customer service department about the repair.

To have the Breo device or a part repaired or replaced under warranty, it must be returned with freight prepaid and insured to Breo.

We accept the return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 


You need to use ordinary airmail to send the item back to us, after we fix it, we will send it back to you. We will not charge you for a simple airmail ship back, but if you ask for express shipping, you need to pay for this.

Breo does not authorize anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate Breo in any way beyond the terms set forth herein.

This warranty does not cover damage caused by misuse or abuse, accident, liquids, including but not limited to, water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions or any other conditions whatsoever that are beyond the control of Breo. For any warranty issues, please email support-eu@breo.com.cn.

This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty.Breo shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective and materials are not available, Breo reserves the right to make product substitutions in lieu of repair or replacement.